Terms and Privacy

Terms of Use

Use of this website and any information or services provided through it is subject to your acceptance of these Terms of Use. By accessing or using this site, you acknowledge and agree to these terms, our Privacy Policy, and any other notices posted here.

If you do not agree, you may not access or use our information, services, or website. We recommend keeping a copy of these documents for your records.

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the updated terms.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect information you provide when contacting us, requesting support, making a payment, or creating an account. This can include your name, email address, phone number, billing and payment information, and other details you choose to provide.

How We Use Your Information

We use your information to provide and improve our services, process payments, communicate with you, respond to support requests, and comply with legal obligations. We do not sell your personal information to third parties. We may share information only as described in this policy or with your consent.

Account and Login Credentials

Where we offer client accounts or login access (for example, to client portals, support tools, or hosted services), we may store your login credentials and account data on secure systems. We use industry-standard measures to protect this data, including encryption where appropriate and access controls. You are responsible for keeping your password confidential and for all activity under your account. You must notify us promptly of any unauthorized use. We will not share your login credentials with third parties except as required to operate the service or by law.

Cookies and Technical Data

We may use cookies and similar technologies to maintain your session, remember preferences, and improve the site. We may also collect technical data such as IP address and browser type for security and site administration. This data is not linked to personally identifiable information except where necessary to prevent fraud or abuse.

Data Retention and Your Rights

We retain your information for as long as needed to provide our services and as required by law. You may request access to, correction of, or deletion of your personal data by contacting us. If you close your account, we may retain certain information as needed to resolve disputes or enforce our agreements.

Security

We maintain reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we encourage you to use strong passwords and to keep your login details private.

Contact

For questions about this Privacy Policy or your personal data, please contact us through the contact options provided on this website.

Payments

We accept payments for our services through this website and by other agreed methods. By submitting a payment, you agree to these terms and our payment practices.

Payment Processing

Payments may be processed by third-party payment processors. We do not store full credit card numbers on our servers; card data is handled in accordance with the processor’s security standards. We may retain billing contact and transaction information for accounting, support, and legal purposes.

Fees and Billing

Fees are as quoted at the time of engagement or as set out in your agreement. Recurring services (such as hosting or maintenance) are typically billed on the schedule agreed with you. You are responsible for providing accurate billing information and for any charges incurred under your account.

Refunds and Cancellations

You may cancel services by contacting us in accordance with your agreement. Payments already made for one-time or project-based work (such as web design, development, or marketing) are generally not refundable once work has been delivered or substantially performed. For recurring services, cancellation will apply from the end of the current billing period unless otherwise agreed. Refund requests will be considered on a case-by-case basis where required by law or where we determine it is appropriate.

Disputes

By submitting a payment, you acknowledge that you have read and agree to these terms and our no-refund policy where applicable. You agree not to dispute payments made in accordance with these terms. If you have a billing concern, please contact us before initiating a chargeback.

General

These Terms and Privacy provisions apply to your use of our website and services. Separate agreements may apply to specific projects or services. If any part of these terms is held invalid, the remainder will continue in effect.

For questions about these Terms and Privacy, or about our practices, please contact us through this website.